\r\n \r\n What should I do if I receive an email from my law firm informing me of a change to\r\n their bank details?\r\n
\r\n \r\n \r\n \r\n Most law firms will not change their bank details during the time that they work on your\r\n transaction. In the unlikely event they did change their bank details you should not be\r\n informed via email.\r\n \r\n \r\n Fraudsters do not just try and contact you by phone and text, they also ‘phish’,\r\n contacting you by email too. So always be suspicious of unsolicited emails that are\r\n supposedly from your bank or some other trusted organisation because the address can\r\n easily be faked. Never automatically click on any links they contain either, not before\r\n stopping to check if they seem genuine first.\r\n \r\n
\r\n \r\n How can I spot a scam email?
\r\n \r\n \r\n
Take Five provides the following advice:\r\n
\r\n - \r\n The sender’s address doesn’t match the website address of the organisation it says\r\n it’s from. Roll your mouse pointer over the sender’s name to reveal its true address.\r\n
\r\n - \r\n The email doesn’t use your proper name – using something like “Dear customer” instead.\r\n
\r\n - There’s a sense of urgency, asking you to act immediately.
\r\n - \r\n There’s a prominent website link which may seem like the proper address, but with one\r\n character different.\r\n
\r\n - There’s a request for personal information.
\r\n - There are spelling and grammatical errors.
\r\n - \r\n The entire text of the email is within an image rather than the usual text format and\r\n the image contains an embedded hyperlink to a bogus site. Again roll your mouse\r\n pointer over the link to reveal its true destination.\r\n
\r\n
\r\n
What if my case can’t be found?
\r\n \r\n \r\n \r\n If we have been unable to match your surname and postcode to our records of customers\r\n who are currently remortgaging or purchasing a property through a lender managed by LMS,\r\n please ensure the surname and postcode match those on the mortgage offer sent to you by\r\n the lender and try again.\r\n \r\n \r\n It may be that we do not have your details which unfortunately means that this service\r\n is unavailable to you. Please speak to your law firm directly to check their bank\r\n details.\r\n \r\n
\r\n \r\n What if I don’t receive the email?
\r\n \r\n \r\n \r\n If you have not received your email within a few minutes, please check your junk or spam\r\n folders first and if the email is not there re-input your details again ensuring the\r\n email address is correct.\r\n \r\n
\r\n \r\n Attempts remaining / limit reached
\r\n \r\n \r\n \r\n Each link is valid for up to 72 hours and a maximum of 3 checks per link. Attempts\r\n remaining will let you know how many checks you have left.\r\n \r\n
\r\n \r\n What if my law firm can’t be found?
\r\n \r\n \r\n \r\n LMS Bank Account Check covers law firms that fulfil 97% of conveyancing law firms\r\n transactions in the UK, however, sometimes a law firms bank details may not be available\r\n to check against. Please speak to your law firm directly to check their bank details.\r\n \r\n
\r\n \r\n What if my link expired?
\r\n \r\n \r\n
\r\n If your link has expired, you will need to go to{` `}\r\n lms.com/bankaccountcheck to obtain a new\r\n link. You will be asked to enter your email address, surname and postcode.\r\n \r\n
What if the bank details don’t match? Should I transfer my money?
\r\n \r\n \r\n \r\n If the details you have provided do not match the records that we hold for the law firm\r\n should speak to your contact at the law firm by phone before transferring money.\r\n \r\n \r\n If you are unsure of the contact details for the law firm you can find them via the law\r\n firms regulator.\r\n \r\n
\r\n